SLAs that chase themselves
Set SLA targets for every approval step and for key upload. Alaska sends reminders and breach emails automatically, and tells you when a pool runs low or a duplicate key turns up.
Finding out late is the expensive part
Most key problems are easy to fix, if someone knows about them in time.
Requests that stall
A request waiting on a person can sit quietly for days unless someone is told.
Empty pools
A pool runs out and the first you hear of it is a partner asking why their order hasn't arrived.
Nobody measuring
Without SLA targets, "we're slow" is a feeling, not a number you can fix.
Keep work moving, automatically
SLAs and alerts make sure the right person hears about a problem while it's still small.
SLA targets
Set SLA targets for every approval step and for key upload.
Reminders and breach emails
Automatic reminders and SLA-breach emails keep work moving without anyone chasing.
"Assigned to me" queues
Everyone sees what's waiting on them, and work can be reassigned when people are away.
Low-stock and duplicate alerts
Get an email when a pool falls below its threshold, or when the weekly scan finds a duplicate key.
Key pools & stockSlack and Teams
Send operational notifications to your team in Slack or Microsoft Teams.
A great key management solution.
“Alaska lets us securely manage, distribute and audit keys internally and externally across all platforms. Working with the K3YS team has allowed us to work smarter, streamline internal processes and facilitate demand for our product.”
SLAs & alerts, answered
Something else on your mind? Ask us in a demo or email alaska@k3ys.co.
What can SLAs be set on?
Every approval step and key upload. Alaska sends reminders and SLA-breach emails automatically, and SLA reports show performance by company, SKU and workflow.
What else does Alaska alert us about?
Pools falling below their low-stock threshold, and duplicate keys found by the weekly system-wide scan.
Can notifications go to Slack or Teams?
Yes. Alaska can send operational notifications to Slack or Microsoft Teams.
See SLAs & alerts in action
Book a walkthrough and we'll show you how SLAs & alerts would work with the way your team already manages keys.